Capabilities
Dynamics 365 Customer Service
Generate unique customer connections and deliver transformative outcomes using an intelligent contact center solution.
Customer Service Reimagined
By implementing Dynamics 365 Customer Service, businesses can improve the overall customer experience, increase productivity, and gain valuable insights into customer behavior.
Increased Productivity
Streamline and automate common customer service tasks, freeing up agents to focus on high-value customer interactions.
Increased Efficiency
Automate workflows, reducing manual processes and human errors that saves you time.
Customer Insights
Provide a centralised view of customer data, enabling your business to gain a deeper understanding of your customers and deliver a more personalised service.
Improved Teamwork
Collaborate more effectively by providing real-time access to customer information and enabling agents to work together to resolve customer issues.
Power Platform Expertise
Implementation and Customisation
Configuring the platform, developing custom workflows and applications, and integrating D365 with other systems and data sources.
Optimisation and Scaling
As your company grows, we help to optimise and scale Dynamics 365 to ensure that it continues to meet the evolving needs of your business.
Training and Support
Training on how to use specific components of the platform, as well as providing ongoing support to help users troubleshoot any issues that may arise.
Strategy and Planning
We work with businesses to understand their specific needs and goals, and then develop a strategy for using Dynamics 365 Sales to meet those needs.
We are a Microsoft Partner
At Blundens, we are at the forefront of bringing cutting-edge technological innovation to SMEs, bridging the gap between complex advancements and practical business applications.
As a dedicated Microsoft partner, we specialise in tailoring and implementing robust CRM systems that cater specifically to the needs of small businesses, enabling them to nurture relationships and drive growth efficiently. Furthermore, our expertise in AI allows these enterprises to harness data-driven insights, streamlining decision-making processes and enhancing operational efficiency.
[ TESTIMONIAL ]
Game-Changing AI Transformation. Exceptional Results
Highly Recommended
I can't recommend these guys enough. I've collaborated on many projects with Gary and his team. Their delivery, cadence and knowledge are the best I've come across.
Mark Boulter
Liv Golf
Unparalleled
Gary's attention to detail is unparalleled. I've worked on multiple projects with the team, every time the outcome is outstanding and exactly to spec.
Alex Booth-Lowe
William Reed
Meaningful Value
It’s clear to see Blundens is modelled on a human-centred approach that delivers meaningful value. The project they delivered for me will absolutely do that.
Isaac Downes
Cadre-Connect
